​

It's simple! Make your purchase normally, at the time of closing your order you will need to inform the person's data and the delivery address. Choose the products you want, log in or register, and when defining the delivery address, choose the option "Add a new address". In the title, you should put: Present - Name of the person. Fill in the form with the data of the person who will be gifted. Attention: The complete order can only be sent to one address. We cannot deliver items that are in the same order to different addresses, so if you are buying for yourself, you will need to order them separately.

Yes. Third parties are authorized to receive the order.

No, if you made the purchase through the online store, you will need to wait for delivery to the address indicated when placing the order.

All Lucidez orders are reviewed before approval for security reasons. The process takes up to 2 business days. This prevents purchases made without your authorization from being incorrectly debited. As soon as the analysis is finished, you will receive an email informing you of the approval of the order. If you have any questions, please contact our Contact via our contact form.

The picking, packing, and shipping process is usually very quick. However, in busy times, it may take a little longer. This does not necessarily mean that your order has a problem. Please always remember to check the final delivery date.

To cancel the order, please contact us via our email as soon as possible after completing the order, as we have the billing and shipping process quickly, it may be that the cancellation option is no longer available in our system. After the billing process, the system does not allow the cancellation of the order. If this is your case, we advise you to refuse to receive the order at the time of delivery so that it returns to our distribution center so that we can resend it as soon as possible or, if you prefer, the return process and subsequent reversal. If this is not possible, when you receive the part, contact our Contact, so that we can guide you on how to return it free of charge (see return policy).

It is important to point out that you must immediately refuse to receive your product in the case: - Violated product packaging; - The product is damaged; - Order not in accordance with what was requested in E-commerce Marthinas Store is not responsible if you have received your order without the above checks. The default exchange is done normally, according to our exchange policy. All returns must be immediately communicated to the SAC with the criteria of this exchange policy.